Shipping Policy

Last Updated: June 2026

Order Processing

All orders are processed within 1-3 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

Australia

• Standard Shipping: 7-15 Business Days

New Zealand

• Standard Shipping: 8-18 Business Days

United States, Canada & United Kingdom

• Standard Shipping: 7-20 Business Days

International Orders

• Standard Shipping: 10-25 Business Days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2-5 business days for tracking information to update after shipment.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Carrier delays
• Severe weather conditions
• Public holidays
• Supply chain disruptions

Zipcook is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may be unable to modify the shipment.

Additional shipping charges may apply if a package is returned due to an incorrect address.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If you require further assistance, contact our support team and we will do our best to help investigate the issue.

Zipcook is not responsible for packages lost or stolen after successful delivery confirmation.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review your claim and provide an appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

Contact Us

For shipping-related inquiries, please contact:

Email: support@zipcook.com

Please include your order number in all correspondence for faster assistance.